What type of feedback does BetaPunch get for my startup?
You will receive videos of users using your website for the very first time. Testers record their screen using our web-based recording software. This allows you to see all of their mouse movements, clicks, and pages viewed. Our testers also voice their feedback so you can listen to their thought process as they navigate your website.
Why should I care about watching someone use my website?
Watching someone use your website can be an eye-opening experience. Often times when we look at our own web projects for so long things just make sense to us. We assume when we show it to others it will make sense to them too. This is rarely the case! It is important to show your site to others as often as possible. What makes sense to you might not to a user who has never visited your site before. There is no better way to see this for yourself than to watch a video of somebody using your website (via BetaPunch) as if you are looking over their shoulder.
Can I try BetaPunch for free?
Yes. You can sign up and receive 1 free user test for your website. When the video has been uploaded by our tester you will get an email notifying you it's ready to be viewed.
When will I start receiving video feedback from testers?
You can expect to receive your first feedback video from one of our testers within 1-2 hours of ordering. If you order multiple tests you might not want to receive feedback all at once. So you have the option of manually disabling your screen recorder (from your control panel page) to pause feedback while you make improvements to your website. Simply enable your recorder when you are ready to start receiving feedback again.
Can I instruct testers what I would like them to do when they test my website?
Of course. When you sign up your startup on BetaPunch you are taken to your control panel page. From this page you can type up specifically what you want testers to do and what areas you want them to focus on when reviewing your website. We show this information to testers before they start their video so you get the results you desire.
Can I set the demographics for my testers?
Yes. After signing in to your account, simply click the button that says "Demographics." A menu will pop out that allows you to tell our system who you want to test your website. You will be able to choose: Gender, Age, Location, and Tech Experience.
How will I know when a video is ready for me to view?
We send you an email notifying you to log in to BetaPunch every time a tester uploads a video. All of your feedback is safely held within your control panel for you to view whenever you like.
Can I rate the quality of my tester's feedback video?
Yes. We encourage this. We want to know how our testers are performing. Next to each video is the option to rate the tester on a scale of 1-5 with 5 being the highest score. Please take a moment to issue a rating to your tester after you have viewed your video. You can also send them a message to thank them or respond to any of the feedback they provided.
How long will I have access to my tester videos for? Can I download my videos?
For clients who have signed up for a free user test your video will be accessible to you for at least 30 days. After that time your video may be deleted from your account. For clients who have purchased testers from us, your videos will be accessible to you for at least 60 days. After that time your video may be deleted from your account. Unfortunately at this time we do not have a way for you to download your tester videos.